Nov

02

2018

Chatbots in the Call center: AWS Lex and Connect

smack 2 Nov 2018 19:55 LEARNING » e-learning - Tutorial

Chatbots in the Call center: AWS Lex and Connect
Chatbots in the Call center: AWS Lex and Connect
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English
Level: Beginner | Released: 31 Oct 2018
Duration: 0h 26m | 64.5 MB

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In this course, you will build a basic cloud call center with AWS Connect then use

AWS Lex to create a chatbot that recognizes speech input. You will finish with a

call center that routes each call based on what the user says they need.

Tired of listening for which number to press when you call for something? So are

your users. In this course, Chatbots in the Call center: AWS Lex and Connect, you

will gain the ability to build a speech-enabled cloud call center. First, you will

learn about AWS Connect. Next, you will discover AWS Lex. Finally, you will explore

how to integrate Lex into Connect. When you're finished with this course, you will

have the skills and knowledge of chatbots and call centers needed to have your very

own call center with a phone number that you can call to try it out live.

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