LinkedIn Learning Cert Prep ITIL 4 Foundation-SHEPHERDS
English | Size: 1.83 GB
Category: Tutorial
Learn what you need to know to take and pass the Information Technology Infrastructure Library (ITIL®) 4 Foundation exam on your first attempt. In this course, instructor Jason Dion helps you deepen your understanding of ITIL®-which has become the standard framework for the IT service industry-and its guiding principles and practices. Learn how ITIL® 4 addresses changes brought upon by the fourth industrial revolution. Explore the four dimensions of service management, and how they're critical to the effective facilitation of value for customers. Plus, learn about the service value chain, the continual improvement model, the guiding principles, and much more.
The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Topics include:
ITIL® and the fourth industrial revolution
The four dimensions of service management
The service value system
ITIL® guiding principles
Service value chain activities
Continual improvement
General management practices
Service management practices
Technical management practices
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